Career Opportunities at Pandera Systems >> Service & Interaction Designer (Chicago)
Service & Interaction Designer (Chicago)
Summary
Title:Service & Interaction Designer (Chicago)
ID:3340
Department:VSIC Practice
Description
Service & Interaction Designer

*Mid-level, Senior, Super Duper, etc.

Background

We’re looking for a passionate, self-driven designer to join the Experience Strategy team at Pandera Labs. Pandera Labs is a product incubator and consultancy within Pandera Systems.

Skill Set

All levels of experience are welcomed to apply, but you do need to be able to show you have experience. As an interaction designer at Pandera Labs you should feel comfortable doing the following:

User Research & Synthesis
  • Planning and conducting qualitative user research for exploratory, usability, and validation-focused insights
  • Synthesizing research results with a cross-functional team
  • Explaining your findings to your team and the client
  • You love using secondary research in you work; you’re fascinated by psychology and behavioral economics. You don’t have to be an expert in these topics, but you see the value in learning more about them.
Design Elicitation
  • Stakeholder interviews: planning and conducting
  • Participating in client workshops
  • Helping plan and facilitate client workshops
Experience Architecture
  • A strong understanding of system and information architecture
  • The ability to represent a simplified model of a system as a sitemap, app map, or other style of diagram
  • The ability to represent a user’s path, flow, and journey
  • The ability to represent a user's decision making
Interaction Design
  • Visualizing your ideas by creating spreadsheets, diagrams, wireframes, annotations and interactive prototypes
  • You’re comfortable working on many different types of touchpoints and channels. e.g. Mobile apps, e-commerce sites, enterprise systems, or designing multiple touchpoints for service
    • This mean you’re as comfortable planning a site with seven page templates or an cloud-based application that is used by five different user roles and each with their own use cases
    • You enjoy the challenge of organizing and prioritizing hundreds of features and thousands of pages
  • You understand and use multiple user-centered design processes
  • You crave collaborating with others
  • Ability to work with UI focused teammates to ensure the experience architecture is being translated well
Requirements
You can demonstrate the work you’ve done in some manner

We’re Pandera Labs

Successful experiences comes from planning, user research, organizational strategy, value validation, and great design. We help organizations focus on the purpose of design, not just the act of design. While organizations have a sense of the outcome they want, it's often unclear how to get there, what content/architecture is needed, and what key metrics need to be improved to reach the desired outcome.

We use data-driven design and collaborative workshops to help organizations find and prioritize insights and act on them. We focus on outcomes not just deliverables. We help uncover opportunities to help organizations prioritize future design and technology efforts and help them implement effective and innovative solutions rapidly.

Core roles you’ll be working with
  • Product Owners
  • Service & Interaction Designers
  • Product Designers
  • Software Engineers
  • Front-End Developers
  • Data Scientists
  • Office Dogs
Some of us specialize, some of us do more than one of these roles.

 

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